The guest experience, orchestrated
For major hotel brands: AI and analytics that make check-in fast and effortless — fewer clicks for your front desk, and arrivals that know your guests before they arrive.
The check-in starts the moment a guest walks in — not when they reach the desk.
Hospitality runs on friction
The moments that define a stay — arrival and check-in — are still the slowest, most repetitive, and least informed parts of the guest journey.
Blind arrivals
The front desk knows nothing until a guest hands over a passport — so every 'welcome back' has to be faked and every repeat guest is treated like a first-timer.
Click-heavy check-in
Repetitive screens, duplicate data entry, and document chasing turn a two-minute arrival into a fifteen-minute queue.
Revenue left at the desk
The upgrade moment passes while staff hunt through systems for guest history, tier status, and what this guest actually values.
Six products, one guest experience
A deep stack of hospitality AI — from door-to-desk recognition to revenue yield and journey analytics. Each one earns its place; together they change how arrivals feel.
Guest detected at entrance
Matched in 0.4s · returning member
Front desk briefing
Rhea Sharma
Diamond tier · 41st stay · King suite preference
Preferences
Top floor · late checkout
Yield signal
Upgrade offer ready
FrontDesk IQ · guided check-in
4 steps · 0 re-keysArrivalSense™
Door-to-desk guest recognition
An on-premise, edge-based recognition system that captures a returning guest's arrival at the entrance and hands their complete profile — membership, preferences, history — to the front desk before they get there. The robotic capture units work hands-free and entirely within your property's network.
- Edge capture units at the entrance
- Member match before the desk
- Preference and history handoff
- Consent-first, on-premise processing
FrontDesk IQ
Check-in with fewer clicks
An AI co-pilot for the front desk that collapses the check-in flow into a fraction of the steps — auto-filling forms, verifying documents, and guiding staff through a frictionless flow.
- Fewer screens, fewer hoops
- Automatic document capture and validation
- Guided flow for new and seasonal staff
- Zero re-keying into the PMS
RevPilot
Yield at the moment of truth
Real-time revenue guidance surfaced exactly when the guest is standing in front of you — upgrade offers, amenity bundles, and member-tier pricing computed from live inventory and history.
- Dynamic upgrade and upsell prompts
- Member-tier pricing at the desk
- Live inventory and yield signals
- Attributed revenue per arrival
ExperienceOS
Guest journey analytics
Journey and sentiment analytics across every touchpoint — from arrival to checkout — that turn guest feedback into decisions general managers can act on.
- Arrival-to-checkout journey view
- Sentiment across channels and stays
- Property and portfolio benchmarking
- Actionable alerts for management
MemberEdge
Make every return feel like 'welcome back'
Membership intelligence that surfaces tier status, points nudges, and lifecycle offers at the right moment — so your loyalty program works like a concierge, not a database.
- Tier recognition at arrival
- Lifecycle and points offers
- Cross-property member history
- Loyalty uplift reporting
Concierge AI
An in-stay concierge in every room
A conversational concierge that handles guest requests in seconds, in any language, and routes high-touch moments to your team exactly when they matter.
- Requests answered in seconds
- Multilingual, in-room and mobile
- Smart escalation to staff
- Learns each property's quirks
From the door to the desk, orchestrated
Four steps, one seamless moment. Built on edge AI that runs inside your property.
Capture
Robotic edge units at the entrance detect a guest's arrival — hands-free, on your property's network.
Match
An encrypted representation is matched against member profiles in milliseconds. No raw images stored.
Assist
The front desk sees a prepared profile and an optimized check-in flow — before the guest arrives.
Yield
Upgrade and amenity offers surface at the exact moment of highest intent — and revenue is attributed.
Recognition without surveillance
We built ArrivalSense around guest trust from day one. Everything is opt-in, encrypted, and processed on your property — never in a cloud you don't control.
Consent-first
Capture is opt-in and clearly communicated. Guests always know what's being recognized and why.
No raw biometric storage
We store encrypted, match-only representations — never photos or raw biometric data.
Fully on-premise
Inference runs on edge hardware inside your property. Nothing leaves your network.
Compliance-ready
Designed for GDPR and India's DPDP Act, with SOC 2-aligned controls and audit support.
We invest heavily in technology
This isn't a bolt-on feature. It's a research program in computer vision, edge inference, and privacy engineering — with the depth to match.
Computer vision lab
Dedicated research in edge recognition, low-light capture, and privacy-preserving embeddings.
Edge inference
On-device models tuned for real-world lobbies — queues, glass, and mixed lighting.
Data platform
A streaming analytics core that powers yield, sentiment, and journey intelligence.
Privacy engineering
Encryption, anonymization, and deletion workflows engineered in from day one.
Built for the way different properties operate
Luxury city hotels
Arrivals that feel like a genuine welcome back — not a script.
Resort & leisure chains
Personalization at scale across properties, from a shared member view.
Business & airport hotels
Check-in that keeps up with a tight schedule — fewer clicks, zero queues.
Extended-stay & residences
Repeat-guest recognition that makes a residence feel like home.
Group & events hotels
Expedited arrivals for large blocks, with staff guided through every check-in.
Independent collections
Boutique brand intelligence without a big-company IT team.
Let's redesign the arrival
We work with a select number of hotel brands at a time. Book a private briefing with our hospitality team.